Privacy Policy

When you visit our Site or App, we may collect some information from you. This privacy policy, as amended from time to time, (the “Policy”), together with the Terms of Use, describes the procedures that Foodak adopts in order to collect, process, analyze, use, store, disclose and protect personal data. We are committed to protect and respect the privacy of your personal data.

Please read this Policy before using the Site and/or App and review it every time you provide us with any personal data. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.

If you do not agree to the terms of this Policy, you should immediately cease all usage. We reserve the right, at any time, to modify, alter, or update the Policy without prior notice. Modifications shall become effective immediately upon being posted on our Site and/or App. Your continued use of the Services after amendments are posted constitutes acknowledgement and acceptance of the Policy and its modifications.

All capitalized terms not otherwise defined in this Policy shall have the meanings ascribed to them in the Terms of Use.

What Personal Data Do We Collect?

Foodak will collect your Personal Data, that shall be defined as:

  1. Personal information you provide (e.g. name, address, nationality, phone, e-mail, date of birth, various preferences, feedback, goods and services provided or requested, order history, online behavior, interests, etc.) by filling in forms on the Site and/or App, or by corresponding with us by phone, email or otherwise;
  2. Technical information, including the internet protocol (IP), your login information, etc.;
  3. Information about your visit, including the full uniform resource locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times; download errors; page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number, etc.; and
  4. Any other information relating to you generated or in respect of your use of or visits to the Site and/or APP.

Do We Collect Your Personal Data?

We collect your Personal Data directly from you. For example, you provide us your personal information when you register and create an account with us, when you change your account settings or when you select a food delivery service (including for payment and order delivery).

We also collect your personal information passively. For example, we collect information about you over time and across different websites when you visit the Site and/or App (before and after you create an account with us). We also use tracking tools like cookies.

We collect your personal information from third parties. This can include when you log in using a third-party platform, such as Facebook.

Cookies

Foodak also uses cookies, which are small files, that are stored on your browser or device by websites, apps, online media and advertisements. Their principle objective is to improve your navigation experience and collect and store information with respect to your use of the Services and third-party websites. You can choose to accept or decline cookies through your browser’s settings.

Once you accept cookies, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Cookies save you time by retaining your contact information and help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

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Purpose of Collecting Your Personal Data?

We may collect and use your Personal Data to:

  1. provide you with exemplary Services and improve our Site and App;
  2. better understand the users of our Services;
  3. personalize our Services, including processing data to make it easier and faster for you to place orders;
  4. to protect you and our property from error and fraud and to prevent damage;
  5. enable us to provide you with access to the relevant parts of the Site and App;
  6. process your selections;
  7. enable us to collect payment from you;
  8. contact you, when necessary, concerning our services, such as to resolve issues you may have with your order;
  9. contact you for your views and feedback on our Services or our partners’ services and/or products and to notify you if there are any important changes or developments to our Services
  10. tailor content that we or our third-party restaurant or advertising partners display to you;
  11. display more relevant advertising and recommendations, or suppress advertising and content that you might find irrelevant;
  12. send you push notifications related to services you have requested and information about our Services and offers;
  13. to conduct surveys and analyses for research, statistical and product development purposes;
  14. comply with any legal obligation or regulatory requirement to which we are subject; and
  15. achieve other purposes as may, from time to time, be permitted by law.

We don’t sell or rent your personal information to third parties for their marketing purposes without your explicit consent. Where you have given your consent or where we have a justifiable reason for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services that may be of interest to you and we may contact you to do so by email or phone. If you do not want to receive marketing communications from us via e-mail or participate in our ad-customization programs, simply communicate your preference to us via e-mail.

Where you have chosen to receive push notifications from us through the App, we may send you push notifications relating to the services that you have requested from us and information about our services and offers. To identify uninstalls, we will be sending silent push notifications to all our users.

With Whom We Share Your Personal Data?

Your Personal Data will be collected, transferred to and stored on our servers. We will not sell, share, or otherwise distribute your Personal Data to third parties except as provided for in this Policy. You hereby expressly agree and consent that Personal Data may be transferred to third parties who act for or on our behalf, for further processing in accordance with the purpose(s) for which the Personal Data was originally collected or may otherwise be lawfully processed, such as service delivery, marketing, data management or technical support. In particular, we may share Personal Data:

  1. with our corporate affiliates and with third parties (who have agreed in writing to protect and not further disclose your Personal Data) for our legitimate business purposes as permitted by law;
  2. with payment service providers and the food vendors you have ordered with;
  3. with third party service providers which provide services on our behalf
  4. as otherwise described to you at the time of collection. For example, if you provide information to enter a sweepstakes, we may share your information with the promotional partners;
  5. if Foodak (or part of its business) is sold or otherwise changes control, the new owners would have access to your Personal Data for the uses set out herein;
  6. you provide us a review of your experience, you authorize us to publish it on all our Site and/or App under the screen name you provided. You also authorize us to aggregate it with other reviews.
  7. if required by law, or for the prevention, detection or prosecution of criminal acts or to prevent other damage, or in response to a legal action or to enforce our rights and claims.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy when it is transferred to third parties All third parties are required to hold Personal Data in accordance with this Policy and to abide as well by any applicable confidentiality obligations.

How Long We Retain Your Personal Data?

We will not retain your Personal Data for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under the Agreement or any other law for the time being in force. The information collected shall be used for the purpose for which it has been collected. All users can see, edit, or delete their personal information at any time.

Security

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take reasonable measures to protect your Personal Data, we cannot guarantee the security of the transmission of your data. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access and to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction.

Contact Details

If you have any queries or requests concerning this privacy policy or how we handle your data more generally, please get in touch with at: support@foodak.com.